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Shipping & Returns

HOW MUCH IS SHIPPING?

Shipments vary in cost based on product weight, location, and shipment method.

CAN I CHANGE THE SHIPPING ADDRESS?

To protect you from fraudulent shipment adjustments, we can not allow you to change your shipment address after your order has been processed.

WHEN WILL MY ORDER SHIP?

Orders placed Monday through Friday before 12:00pm EST are shipped the same day. Orders placed after 12:00pm EST are shipped the next business days. All weekend orders will ship out the following Monday.

HOW LONG DOES SHIPPING TAKE?

Ground shipping typically takes 5-7 business days.

CAN I TRACK MY PACKAGE?

Of course! All orders can be tracked via your account page or through the tracking number included in your shipment confirmation email.

WHAT COURIERS DO YOU USE FOR SHIPPING?

Domestic Orders are shipped using Fedex, UPS, or USPS. International Orders leave the US via DHL.

DO YOU SHIP TO PO BOXES?

We unfortunately can not ship to PO boxes. If you need a product to be shipped to somewhere other than your home or office, contact  customer service.

DO I NEED TO BE HOME FOR MY SHIPMENT?

Shipments of product valued over $500 require a signature upon dropoff.

HOW WILL I KNOW IF MY SHIPMENT HAS BEEN DISPATCHED?

You can track your order via your account tab or through the tracking number provided with your shipment confirmation.

WHAT IF MY PACKAGE DOESN’T ARRIVE OR IS LOST OR STOLEN?

That’s no good! Contact customer service and we will do everything we can to get the issue straightened out.

HOW DO I RETURN A PURCHASE?

Customer satisfaction with our tools is our mission. We understand an item may not be an ideal fit and needs to be returned. You may return your item(s) purchased on Yardbutler.com or we will gladly exchange them within 90 days of purchase for a refund or replacement. Merchandise must be in unused, new condition that can be put back to inventory. If any repackaging is required, a 20% restock fee will apply.

Notice:

  • Contact Yard Butler customer service to receive an RMA for the return.  Customer Service
  • Return shipping costs are the responsibility of the customer
  • Original shipping charges are not refundable
  • We highly recommend obtaining a tracking number for the return package
  • Yard Butler is not responsible for lost packages.

Send returns to:


Eric Garcia
Lewis Lifetime Tools
9865 Marconi Drive, Suite A
San Diego, CA 92154

 

Refunds will be processed within seven (7) business days of receiving the returned item at our warehouse. The timing for the credit to your account will vary based on your financial institution. For questions concerning your return, please contact Yard Butler Customer Service at 800-589-7058.

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