FAQs
No. At this time we only offer shipping to the United States, excluding Alaska and Hawaii by regular UPS Ground shipment. Items are shipped directly from the factory in Mexico to your home, and due to customs and other possible unforeseeable delays, we are unable to offer expedited shipment.
Yes. You will be able to specify a different shipping and billing address if you need to.
We calculate shipping through UPS and look for the lowest possible UPS ship rate when calculating shipping cost.
All of our orders are shipped with UPS.
Most items leave our warehouse within 24 hours. UPS delivery time is normally 3 to 10 days after you place your order. Depending on season and stock, some shipments may take 4 to 6 days to leave the warehouse. If an item is out of stock, we will notify you.
Yard Butler is a certified licensee of the Authorize.net Privacy Seal Program. The privacy statement and practices of yardbutler.com have been reviewed by Authorize.net for compliance with strict program requirements.
Satisfaction Guarantee
Any item purchased from the YardButler.com store may be returned within 30 days for a refund, exchange, or credit for any reason. It must be in the same condition as you received it. All return credits and refunds exclude any delivery charges. Yard Butler will replace any tool damaged in shipping as long as the item was purchased from our store.
Any item purchased from the YardButler.com store may be returned within 30 days for a refund, exchange, or credit for any reason. It must be in the same condition as you received it. All return credits and refunds exclude any delivery charges. Yard Butler will replace any tool damaged in shipping as long as the item was purchased from our store.
Please follow the instructions listed under Return Policy for returning any item.
Please note that If any repackaging is required, a 20% restock fee will apply.
• were abused or used in a manner inconsistent with their intended purpose
• have worn out from normal use
Please email us at csr@yardbutler.com
If you need to return an item, please follow these steps:
1. Contact Customer Care for return instructions at 858-435-2470.
2. Repack your item in the original shipping container. Insert a copy of your order invoice and shipping invoice.
3. Make sure your Return Authorization Number is clearly marked on the outside of the package
Ship the item(s) prepaid and insured to:
Eric GarciaLewis Lifetime Tools
9865 Marconi Drive Suite A
San Diego CA 92154
If any repackaging is required, a 20% restock fee will apply.